Delivery Information
Standard Delivery
All orders placed rom Monday - Friday, will be eligible for same day dispatch.
Eligibility is subject to stock availability, warehouse capacity and any special instructions.
We operate our standard service with courier companies who provide full tracking details and timed delivery slots (where available).
Deliveries will be made Monday - Friday, 8am - 6pm. For weekend deliveries, please contact our customer service team for a quote.
Delivery Rates
Delivery are free of charge within Kathmandu Valley. For outside valley, delivery charge will be added on the product price depending upon your location.
For all non-Nepal options, please contact our customer service team.
Returns and Exchanges
Cancellations and Returns
Under the Consumer Contract Regulation, you can cancel any time from placing your order up to the end of a period of 14 days after you take possession of the goods.
Please take responsible care of the goods. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Exchange
If you have ordered the wrong items, we are able to exchange them. Please ensure the goods are returned to us undamaged and in their original packaging.
A delivery charge for the new items will be incurred, along with the difference in cost, if applicable.
If the new items and delivery charge amount to less than the previous order total, a refund will be arranged.
Restocking Fee
All returned items are subject to a 15% restocking fee.
This will be deducted from any refund.
Any refund will not take into account the delivery charge for the original order.
If you have any queries, please don't hesitate to contact us on +977 9851047780